In recent years, empathy has been regularly listed as a “soft skill” being sought by employers, and it’s easy to see why. When staff members treat each other with understanding and respect, it not only comes with boosts to morale but also to efficiency and productivity, as the team is more likely to provide each other with proactive support. Further, employees who are able to tap into empathy can provide more responsive customer service.

Empathy in the workplace must start at the top; if employees don’t believe their leaders have empathy for them, they’re unlikely to show empathy themselves. Leaders must find ways to show their team members that they care about their concerns and well-being. Here, 14 members of Forbes Business Council share concrete and effective ways that leaders can boost and project empathy in the workplace.

Read the full article here.